Tim Conroy, the new executive director of the Central County Emergency 911 dispatch center [CCE] in Ellisville, has no illusions about the average person’s awareness of the operation he heads and the role it plays daily in saving lives.
“How many times during a typical person’s lifetime does he or she call 911?” Conroy asked. “And what’s on that person’s mind when making a 911 call? Getting the help needed to deal with an emergency situation.”
Given the infrequent experience the vast majority of people have in calling 911 and their singular focus when they do, an understanding of what goes on behind the scenes isn’t high on the priority list, Conroy acknowledged. However, since mid-November, the specific and detailed protocols that emergency dispatchers are expected to follow when they answer those calls has been Conroy’s top priority
“We have a staff of well-trained, highly qualified dispatchers here,” Conroy said. “It’s my job to take them to the next level.”
Conroy, 57, has more than 30 years of experience in St. Louis area dispatching operations, most of it at the former North Central County Fire Alarm. North Central is one of two dispatch centers that have combined with CCE in recent years, and Conroy spent almost two years at the Ellisville operation assisting with that service area expansion.
He then served two years as the fire and EMS deputy director at St. Louis County’s Bureau of Communications before returning to CCE to replace longtime executive director Mike Turner.
Conroy’s local experience means he knows personally almost all the chiefs of the agencies CCE now serves.
“I’m not here for me,” Conroy said. “I’m here for our customers and the taxpayers we serve … just want them to know they can sleep well tonight because we’ve got their back.”